Client Servicing – Basic Level

In this course, you will learn the basics of customer service, understanding customer delight, moment of truth, magic and misery. It also covers Cross selling and Upselling

1h 13 mins

Client Servicing – Basic Level

Key Highlights

Understanding Customer Delight
Understanding moment of truth, magic and misery
Understanding cross selling and upselling

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Related Modules

Client Servicing – Intermediate Level

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Client Servicing – Advanced Level

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