Diagnosing The Issue

Resolving a customer’s issue is of utmost importance, which you can diagnose by asking the right questions. In this module, you will learn to ask questions appropriately and solve the customer’s issue effectively.

30 mins

Diagnosing The Issue

Key Highlights

Discover and understand the crux of a customer’s issues
Asking effective questions
Uncovering the unstated needs and emotions of the customer
Phrasing your questions better to get more information
Improving your problem-solving skills by asking quality questions
Guiding the conversation in the direction you want it to go

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Satisfaction rate comes from our associates

4.9/5.0

Industry rating approved from Industry mentors

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