Communicating The resolution

Effective communication is critical in customer service. This module provides you with the keys of communication that allow you to communicate the resolution in a way that the customer understands and create customer delight.

45 mins

Communicating The resolution

Key Highlights

Bridging the gap in understanding by making your message more impactful
Identifying the elements of clear communication
Making your message concise, concrete, and complete
Simplifying sentences by using strong verbs and meaningful words, and avoiding corporate jargon
Speaking in a conversational style and improving your vocal delivery
Implementing strong and clear communication strategies that will help you improve your message, your delivery, and your effectiveness