Conveying Negative Messages Assertively/Delivering Bad News

Bad news has to be delivered and getting it right involves more than saying the right. This module will help to confidently communicate bad news with tact, skill and candour, achieving the best possible result in difficult situation.

37 mins

Conveying Negative Messages Assertively/Delivering Bad News

Key Highlights

Learn to deliver bad news to the customer
Applying various communication styles, methods, and approaches to challenging situations
Using different approaches in a variety of customer service settings
Keeping their relationship with the company strong and intact