Moment of Truth

img
Moment of Truth
Do you struggle with creating a Wow moment for your customers? This module will teach you how to provide excellent service to your customers, thereby creating positive perceptions of your company in the minds of your customers.
60 mins
Moment of Truth

Key Highlights

50K+

People are already reading this course and improving!

96%

Satisfaction rate comes from our associates

4.9/5.0

Industry rating approved from Industry mentors

Related Modules

img

Managing Customer Relationships

img

Engaging With Customers

img

Diagnosing The Issue

img

Responding Appropriately

img

Expressing Empathy

img

Conveying Negative Messages Assertively/Delivering Bad News

img

Communicating The resolution

img

Handling Customer Complaints

img

Taking Ownership

img

Handling Customer Objections